Terms & Conditions / Delivery & Postage Costs

By accessing and purchasing products through this website you accept and agree to these terms and conditions.
Last updated 17/05/16

General

  • You must be at least 18 years of age in order view or possess material of an adult nature.
  • All prices are including VAT
  • The Great British Sexpert reserves the right to change any product or website price at any time.
  • Images and descriptions displayed on the website are for reference only and may differ slightly from the actual item sent. This especially may occur when manufacturing packaging changes without prior notice to us.
  • We reserve the right to reject any order placed with us without giving any reason. If an order is rejected we will attempt to notify you by email or telephone.
  • The Great British Sexpert does not offer a return policy on unwanted goods, only faulty items may be returned for a full refund or replacement.
  • You must be at least 18 years of age in order view or possess material of an adult nature.
  • All credit/Debit card transactions will appear as ‘R Dakin’ on your bank statement.

Delivery

We aim to despatch orders placed before 12pm Monday to Thursday within 24hrs of the order being placed. Orders placed after 12pm Friday or during weekends will be dispatched the next working day. Working days are Monday to Friday excluding Bank Holidays. UK Mainland ONLY.Expected delivery time for the UK 2 – 5 days. Europe 3 – 7 days. Worldwide 7 – 28 days.

Delivery via Royal Mail or Courier:

  • UK Mainland
    £3.95
  • Ireland, Isle of Man, Channel Islands & Europe
    £5.99
  • Worldwide
    £9.99

Returns/Refunds Policy

We endeavour to dispatch your products as ordered but occasionally damages or shortages may occur. For damaged goods or shortages the following returns and refunds policy applies:

  • IMPORTANT: Before returning damaged or faulty goods we request that you contact us.
  • All damages must be reported to the carrier immediately.
  • All damages or shortages must be reported to us within 24 hours of receipt of goods.
  • All packaging must be retained to enable a full investigation to take place. Please ensure that the delivery docket is signed “damaged on arrival”.
  • We cannot be held liable for orders shipped in good faith to an incorrect address due to wrong details having been entered on your registration form.

Payment

Credit/Debit Card PaymentsCredit / Debit card payments are processed on our website through Paypal An independent payment service provider (PSP) in the UK and Ireland.Paypal payments are processed through a secure payment gateway (Level 1 PCI DSS).Paypal is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

The Great British Sexpert does not store or keep any Credit or Debit card details at its business location or at a remote location. Payment details submitted will only be used to process your order with Paypal and will not be help against your account.

Contact

Rebecca@rebeccadakin.com
219, Burton Road, Derby DE23 6AE
0207 7818191